Wig cap fit info:
—> All wigs offered in this collection are made with a size 10 inch wig cap that is made to stretch slightly to accommodate minor variation in dolls head size, up to 12.5 inches if applied correctly. We do recommend measuring your dolls *bald* head prior to purchasing, especially if you are new to wig swaps. For an example of how to measure please message me.
—>Having personally performed hundreds of wig swaps of all different brands in the past several years; we can tell you that there is a learning curve for beginners, and that there will be some minor variation in how wigs fit different doll heads - most wigs are intended to fit your dolls head snugly. We do not accept returns because the wig didn’t fit your doll, so please, measure your dolls head prior to purchasing.
—>In most cases, you will have to pull the wig forcefully onto your dolls head, because this wig is intended to fit tightly! If this does not sound like a challenge you are ready to tackle, then this wig may not be for you.
Our wigs are hand sewn together by humans and not by wig making robots. Wigs are made by many, many small hair fibers being sewn into a cloth wig cap. If you pull the fibers up vertically, or very far apart into pig tails, you may see the cloth wig cap or stitching, or both, and that is to be expected for a wig. Our wigs are designed to be worn on the dolls head, displayed in a similar manner as they are photographed. If you must style the wig in a way which we did not design it for, then you may prefer to buy your wig elsewhere.
Much like the hair on your own head, whether it is your natural hair or also a wig, it is normal for your wig to lose some fibers upon brushing and over the duration of your ownership of the wig. This is the nature of all sewn wigs.
Our wigs are shipped in hairnets, plastic zip lock, inside of a polymailer shipping bag to save you money. It is possible that the hair on the wig could be pressed into a position that changes the shape of the hair during the shipping process. If that happens, we recommend taking the wig out of the bag, smoothing it, spritzing with water and combing it, or styling it, as is appropriate for the hair to regain a desirable shape.
Interpretation of color is in the eye of the beholder. Our display photos are taken by me - a non- professional photo taker, on my iPhone, usually in my mini indoor light box or outdoors in natural lighting. Thus, the colors you see may look different if you are viewing your wig indoors, in dim lighting, or on a cloudy day. We do not edit wig colors in photos, but cannot guarantee you will capture or see the color exactly the same as we do.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
We are not responsible if your mail is stolen from your mailbox or off your porch. We are not responsible for delays with overseas carriers, and will not contact overseas carriers on your behalf if the item is marked delivered by them. If you would like to upgrade your shipping or add shipping insurance to your order at an additional cost, please message me to do so.
Shipping & Returns
Shipping & Returns
Orders typically ship from our store within 3 business days from the date of the order. Due to the highly customized and unique nature of our products, returns are not accepted at this time.
If an item is marked as delivered by the carrier, it is your responsibility to locate the item and no longer the responsibility of Dallas Doll Co.